Refund policy
Return & Refund Policy
At Luxurzone, we want customers to feel confident when placing an order. If a purchase does not meet your expectations, you may contact us to request a return within 30 days after delivery.
Requesting a Return
Before sending any item back, please email:
Please include your order number, the item you would like to return, and a short explanation of the reason for the request.
If the product arrived damaged, defective, or incorrect, please include clear photographs so we can review the issue more efficiently.
After your request is reviewed, we will send you the appropriate return instructions and return destination by email.
Items sent back without prior approval may not be accepted.
Return Requirements
Returned products should generally:
- Be unused and in substantially the same condition as received
- Include original packaging, accessories, and labels where applicable
- Show no damage caused after delivery
- Include valid order information or proof of purchase
Products returned incomplete or in a materially changed condition may be refused or may qualify for only a partial refund.
Damaged or Incorrect Products
If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us promptly at gcudyasfcg@outlook.com.
After reviewing the information provided, we may offer a replacement, refund, or another reasonable resolution depending on the circumstances.
Products That May Not Be Returnable
Certain products may not be eligible for return, including:
- Personalized or custom-made merchandise
- Opened hygiene or personal-care products
- Perishable goods
- Gift cards
- Products damaged through misuse or improper handling
- Items clearly marked as final sale
Return Shipping
For returns based on personal preference, the customer is generally responsible for return shipping costs.
If the return is caused by an incorrect, defective, or damaged product attributable to us, we will provide further instructions regarding return shipping.
We recommend using a trackable shipping method for all returns.
Refunds
Once an approved return is received and inspected, we will notify you of the refund decision.
Approved refunds are issued to the original payment method, generally within 10 business days after approval.
Your bank, card issuer, or payment provider may require additional time to post the refund.
If more than 15 business days have passed after your refund was approved, please contact us at gcudyasfcg@outlook.com.
Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible.
We will make reasonable efforts to assist before fulfillment begins, but changes cannot be guaranteed once an order has entered processing or shipment.