Refund policy
Refund and Return Policy
At Luxurzone, we are committed to providing our customers with a reliable and satisfying shopping experience. We understand that sometimes a purchase may not meet your expectations, and we strive to make our return and refund process as straightforward as possible.
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition in which you received it, unused, unworn, with tags attached where applicable, and in its original packaging.
You must also provide a receipt or proof of purchase.
To initiate a return, please contact us at:
Email: stefaniak.tatu156@gmail.com
Once your return request has been approved, we will provide instructions on how and where to send your package.
Items returned without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, contact us promptly so we can evaluate the issue and provide an appropriate resolution.
We may request photographs of the product and packaging to assist with the investigation.
If the issue is confirmed, we will arrange a replacement or refund at no additional cost to you.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Perishable goods.
- Personalized or customized products.
- Personal care products that have been opened or used.
- Gift cards.
- Items that cannot be returned for hygiene or safety reasons.
This does not affect any rights customers may have under applicable consumer protection laws.
Exchanges
If you would like to exchange an item, please contact our customer support team.
Exchanges are subject to product availability.
Refund Processing
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days.
Please note that your bank or payment provider may require additional time to process and post the refund.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
Orders that have already been shipped may not be eligible for cancellation and may need to be returned according to our return policy.
Contact Information
Store: Luxurzone
Company: Boulder Summit Digital Partners LLC
Email: stefaniak.tatu156@gmail.com
Phone: +1 817-750-4149
