Shipping policy
Shipping Policy
At Luxurzone, we are committed to providing reliable shipping services and keeping our customers informed throughout the delivery process.
Order Processing Time
Orders are generally processed within 1–3 business days after payment confirmation.
Business days exclude weekends and public holidays.
Orders placed during weekends or holidays will generally begin processing on the next business day.
Estimated Shipping Time
Our estimated delivery time is generally 7–15 business days after shipment.
Actual delivery times may vary depending on the shipping destination, carrier availability, weather conditions, customs procedures, and other factors beyond our control.
Please note that estimated delivery times do not include order processing time.
Shipping Destinations
We currently provide shipping services to eligible destinations within the United States.
Available shipping methods and delivery destinations will be displayed during checkout.
Shipping Costs
Shipping fees are calculated and displayed during checkout based on the available shipping options and applicable order conditions.
Customers will be able to review the total shipping cost before completing their purchase.
Order Tracking
Once your order has shipped, we will provide a shipping confirmation email containing tracking information when available.
Please allow 24–72 hours for tracking information to become active after shipment.
Shipping Delays
Although we strive to deliver orders within the estimated timeframe, delays may occasionally occur due to:
- Severe weather conditions.
- Carrier disruptions.
- Public holidays.
- Customs processing.
- Incorrect or incomplete shipping addresses.
- Unexpected logistical circumstances.
If your order experiences a significant delay, please contact our customer support team for assistance.
Incorrect Shipping Addresses
Customers are responsible for providing accurate shipping information during checkout.
If you discover an error in your shipping address, please contact us immediately.
We will make reasonable efforts to update the information before shipment, but changes cannot be guaranteed once an order has been dispatched.
Lost or Missing Packages
If your tracking information indicates that your package has been delivered but you have not received it, please contact us.
We will assist you in investigating the shipment with the relevant carrier and provide an appropriate resolution based on the circumstances.
Contact Information
For shipping-related questions, please contact:
Store: Luxurzone
Email: stefaniak.tatu156@gmail.com
Phone: +1 817-750-4149
Address: 986 S Yukon St, Denver, CO 80226, United States
